It depends which facility. South Pacific Private requires a referral from a GP or psychiatrist for admission. The Banyans and Byron Private don’t – you can self-refer or have a health professional refer you.

South Pacific Private is contracted with most major health funds and the DVA – insured clients typically pay only their excess. The Banyans and Byron Private are residential (not hospital) services, so private health insurance doesn’t cover treatment there. Both offer DVA and superannuation pathways instead – DVA funding at Byron Private is subject to individual approval, and The Banyans assists eligible veterans with DVA applications even though it isn’t DVA-contracted.

You’ll start with a confidential conversation with our team to understand your situation and needs. From there, we’ll guide you through an assessment and recommend the right program and facility for you.

Yes. Family involvement is part of treatment across our facilities, recognising that recovery affects – and is supported by – the people around you. The specific format depends on the program you or your loved one is in.

You’re welcome to contact us on behalf of a loved one, even if they’re not ready to reach out themselves. Our intake team can talk through the situation with you and explain the options available.

We offer inpatient hospital care, residential treatment, and day programs, depending on which program and level of care is needed. Not every program offers every type – inpatient care, for example, is only available through South Pacific Private.

Length depends on the program and program type, and is confirmed during your assessment. Residential and inpatient program types generally run from two to six weeks; day programs run over a longer period on a part-time basis.

Every program begins with a full clinical assessment, and your treatment plan is shaped around your individual needs from there. How that plays out – individual sessions, group work, or a mix of both – depends on the program.

Our programs draw on evidence-based approaches matched to your presentation, including individual and group psychotherapy, trauma-informed care, and complementary therapies such as equine and art therapy. Exact modalities depend on the program and your treatment plan.

Yes. Aftercare is planned with your treating team before you finish, to help maintain progress and keep you connected to support afterwards. Format and duration vary by program.

We provide medically supervised withdrawal for mild-to-moderate cases, with clinical oversight. For more complex or severe withdrawal, our team will help arrange appropriate care before admission so you can begin your program safely.

Choosing the right fit is a collaborative process, guided by clinical assessment of your needs. Our intake team will talk through your options and help identify the best match – including whether a different program within South Pacific Health may suit you better.

Each day is built around your individual treatment plan, combining clinical sessions with therapeutic activity and time to rest. Structure and pace depend on your program.

This depends on the program. Some combine daily group therapy with individual sessions; others are entirely one-on-one with no group component. Your intake conversation will confirm the model used at your recommended program.